Frequently asked questions

  • Shipping costs are calculated automatically at checkout based on your location.

    A note on shipping rates:

    As a small, independent craft business, I personally handle every package. Unlike large corporations, I don’t have access to discounted mass-shipping rates. But all my shippings are tracked!

    I am happy to offer free shipping on all orders over €40. It’s my way of saying thank you for supporting independent craftsmanship.

  • My goal is to get your handmade journals into your hands as quickly as possible! I personally prepare and ship orders from Monday to Friday, between 10:00 and 17:00 (CET), following the operating hours of my local post office.

    How long does it take to process an order?

    Business Days: Orders are usually processed within 24-48 hours.

    Weekends & After-hours: Orders placed outside of business hours or during the weekend will be processed on the following working day.

    You can always reach out to me via mail or via the contact section for further information.

  • OI believe that beauty should never come at the expense of our planet. That’s why all Berlin Notes Club journals are crafted using premium vegan leather.

    I specifically work with innovative bio-materials such as Grape skin and Pineapple leather—sustainable alternatives that repurpose waste from the food industry into high-quality, durable, and beautiful covers. These materials offer the luxurious feel of traditional leather while being 100% cruelty-free and environmentally conscious.ffro sia prodotti in pelle vera che vegana, trovi le informazioni nella descrizione del prodotto.

    Tutte le agende sono fatte a mano da me.

  • Because each journal is individually handmade by me, one at a time, I am unable to accept returns or exchanges. As a small independent artisan, every sale is final. This policy allows me to continue creating high-quality, sustainable products without the overhead of mass production.

  • Hi! I’m Alessandra, the hands and heart behind Berlin Notes Club.

    I have always been a creative soul with a deep love for making things by hand. For me, there is something magical about the process of transforming raw materials into a functional object that someone will use to store their most personal thoughts.

    A few years ago, I decided to leave my home country and move to Berlin. I was drawn here by the city’s restless energy and its unique spirit of freedom. I came here to express my full potential and to turn my passion for craftsmanship into a reality.

    Today, every journal I bind is a piece of that journey. When I’m in my living room, I’m not just making stationery; I’m pouring my creativity and my story into every stitch. Thank you for being part of this adventure and for supporting independent, handmade craft in Berlin.